Last updated: September 4, 2025

This Privacy Policy describes how Stix Creative Department collects, uses, and shares your personal information in connection with stixcreativedept.com and related services (the “Services”). It applies whenever you browse our website, explore our collections, create an account, make a purchase, subscribe to our updates, or connect with us in any other way. Our goal is to ensure that you can engage with our Services confidently, knowing that your information is treated responsibly.

Please read this Privacy Policy carefully.

How Do We Collect and Use Your Personal Data

We collect and process different categories of personal information, which may also include insights or inferences drawn from that data. The type of information we gather depends on how you use our Services, your location, and the requirements of applicable laws. In order to provide our Services effectively, the nature of the data we collect and how it is used may vary based on your interactions with us.

Beyond the specific purposes outlined below, we may also use your information to communicate with you, operate and enhance our Services, meet our legal and regulatory obligations, enforce our terms and policies, and safeguard the integrity of our Services, our rights, and the rights of our community.

Personal Data We Collect

The personal information we collect depends on how you engage with our website and Services. In this Privacy Policy, “personal information” refers to any details that identify you, relate to you, describe you, or could reasonably be linked to you. The sections below outline the categories and types of personal information we may collect.

This includes details you provide to us while using our Services, such as:

Contact details: Name, address, billing address, shipping address, phone number, and email address.

Order information: The items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Account information: Username, password, security questions and other information used for account security purposes.

By cookies: Our website uses cookies to gather information about your browsing activity. For a full explanation of how cookies work and how we use them, please refer to our Cookie Policy.

Newsletter: To receive updates on our services and promotions.

Communications with us: the information you include in communications with us, for example, when sending a customer support inquiry.

How We Use Your Personal Data

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, & Service Improvement: Your personal information is used to deliver and manage the Services we provide under our contract with you. This includes processing payments, fulfilling and shipping your orders, handling returns or exchanges, and sending you important updates about your account or transactions. We also use this information to create and maintain your account, manage its features, and ensure that related functionalities—such as order tracking, notifications, and account preferences.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, which can include sending communications by email, SMS, or postal mail, as well as displaying online advertisements for our products or services. These advertisements can be tailored based on your past purchases, items you have added to your cart, or other interactions with our services in accordance with Article 6(1)(f) GDPR.

Security and Fraud Prevention: We process your personal information to prevent and respond to fraudulent, unlawful, or harmful activities. If you have an account, you are responsible for keeping your login details secure and should not share them with others. Please contact us immediately if you suspect unauthorized access. The legal basis is our legitimate interest in ensuring the security of our Services under Article 6(1)(f) GDPR.

Communicating with You: Your personal information is used to deliver customer support and enhance our Services. This processing is based on our legitimate interest in responding to you, ensuring effective service, and maintaining our relationship with you, in accordance with Article 6(1)(f) GDPR.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Information Collected About Your Usage

We also automatically gather certain details about how you interact with our Services (“Usage Data”). This may be done through cookies, pixels, and similar technologies. Usage Data can include information such as how you access and use our Site or your account, the type of device and browser you use, your network connection, your IP address, and other technical or activity data related to your interaction with the Services.

Information Obtained from Third Parties

In addition, we may receive information about you from third parties, including vendors and service providers that collect data on our behalf. This may include, for example:

Service providers – Companies that help us operate and maintain our Site and Services such as Shopify.

Payment processors – Partners who securely handle payment details (such as bank account, credit or debit card information, and billing address) in order to process transactions, fulfill orders, and deliver the products or services you request.

Tracking technologies – When you browse our Site, engage with emails we send, or interact with our Services or advertisements, we and our third-party partners may automatically collect certain information through tools such as cookies, pixels, web beacons, software development kits, and third-party libraries.

Third-party data – Any information we receive from external sources is processed in line with this Privacy Policy. Please also refer to the section titled Third-Party Websites and Links.

How We Disclose Personal Information

We may share your personal information in the following cases:

Service providers: Partners who help us operate the website, process payments, deliver orders, and provide customer support.

Marketing partners: Trusted partners who assist with advertising and promotions, in line with their own privacy policies (in some regions, you may opt out of targeted ads).

With your consent: For example, when you use social media logins, widgets, or integrations.

Affiliates: Within the Stix Creative Department group.

Legal or business purposes: When required by law or as part of a business transaction (such as a merger or restructuring), or to protect our Services, rights, and users.

Third Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. Please note that these sites are not owned or controlled by us, and we are not responsible for their privacy or security practices. If you choose to visit a third-party site, we encourage you to review their privacy policies, security measures, and terms of use.

Any information you share in public or semi-public spaces—including social media platforms managed by third parties—may be visible to other users and can be used without restriction by those platforms or their users. The presence of a link on our Services does not mean we endorse the content, operators, or policies of the linked site, unless explicitly stated.

Minor's Data

Our website and Services are designed for individuals of legal age. We do not expect minors to contact us or enter into agreements through the site. If you are a parent or legal guardian and believe that a child or minor under your care has shared personal data with us, please contact us so we can take appropriate steps.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Data Protection Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right of Access: You can ask whether we are processing your personal data and request a copy of that data.

Right to Erasure: You may ask us to delete your personal data, subject to applicable legal obligations.

Right to Rectification: You may request corrections to inaccurate information or the completion of incomplete data.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

Right to restrict processing: You may request that we limit the use of your data, in which case we will only retain it for the establishment, exercise, or defense of legal claims.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. 

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Unless otherwise specified, we act as the data controller responsible for your personal information under applicable data protection laws. Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@stixcreativedept.com.